Support

The fastest way to reach support is email. There is no ticket system, no chatbot, and no business hours — just hello@kester.work.

When you write in, include the version of Recess (find it in the menu-bar dropdown → About), your macOS version, and a one-line description of what you expected to happen versus what actually happened. That's almost always enough to fix it.

Recess reads from the same calendar source as the built-in macOS Calendar app. If a meeting doesn't appear in Recess, it almost certainly isn't reaching Calendar either.

• Open System Settings → Privacy & Security → Calendar and confirm Recess is enabled.
• Open the macOS Calendar app and confirm the meeting is visible there with the right time and account.
• In Recess, quit and relaunch from the menu-bar dropdown. This forces a fresh read from the calendar database.

If the event is in Calendar but still not in Recess after a relaunch, email hello@kester.work with a screenshot of the event from Calendar.

Reminders come from macOS, not from a server. If they're not arriving, the OS is silencing them somewhere upstream.

• System Settings → Notifications → Recess: confirm notifications are allowed, alerts are turned on, and sound is enabled if you want one.
• Check Focus / Do Not Disturb in the menu bar. Recess respects DND by default — if you're in a focus mode, that's why it's quiet.
• Confirm Recess is still running (the icon should be in your menu bar). If it's not, relaunch it.

Recess only asks for the permissions it actually uses: Calendar (read events), Notifications (deliver reminders), and on some versions, Accessibility (to detect which app is in the foreground for activity-aware breaks). Everything is opt-in. If you denied a permission earlier and want to grant it now, do it from System Settings → Privacy & Security and relaunch Recess.

Recess does not host an account, so there is nothing to delete on a server. Removing the app deletes its local data. See the Privacy Policy for specifics on what's stored on-device.

If you want a copy of any locally-stored preferences before uninstalling, email hello@kester.work and I'll point you at the right file.

Bug reports work best when they include three things:

• What you were trying to do.
• What actually happened.
• The Recess version, your macOS version, and (if possible) a screenshot or short screen recording.

Send all of the above to hello@kester.work.

Recess stays small on purpose. That said, every request is read. If something you want isn't here, send it to hello@kester.work with one sentence of context on the problem you're trying to solve, and it will be considered for a future release.